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Contact / Compliance Officer: Ashok Prasad Email:support@niyyam.com
The Fair Practices Code (FPC) aims to: • Promote ethical practices, transparency, and trust on the Niyyam Platform • Ensure fair treatment of users in all transactions and communications • Align operations with regulatory requirements under SEBI, AMFI, IRDAI, PMLA, and DPDP 2023
This FPC applies to: • All users of Niyyam, including investors, policyholders, borrowers, and subscribers • All employees, agents, and service providers of the Platform • All financial products and services offered via the Platform
• Provide clear, accurate, and timely information regarding: Mutual fund schemes, insurance policies, and loan products Platform fees, transaction charges, and commissions Risk factors and regulatory disclosures • Mutual fund schemes, insurance policies, and loan products • Platform fees, transaction charges, and commissions • Risk factors and regulatory disclosures • Disclose any material changes promptly via the Platform.
• Ensure all communications, marketing, and advisory information is truthful and free from misrepresentation. • Avoid misleading or coercive tactics in transactions or promotions.
• Maintain user confidentiality as per Privacy Policy and DPDP Act 2023. • Share personal data only with authorized parties for regulatory compliance or transactional purposes.
• Address queries, complaints, and grievances promptly and effectively. • Provide easy-to-access grievance redressal channels and escalate unresolved issues to statutory authorities.
• Provide general, non-personalized educational information and execution support to users, without assessing suitability or providing investment advice. • Ensure users understand associated risks before completing transactions.
• Refunds, cancellations, or transaction disputes are handled fairly, transparently, and within stipulated timelines. • Maintain records of complaints, investigations, and resolutions for statutory retention periods.
• Employees and agents must disclose any personal interest in facilitated products. • Platform ensures transparent commission disclosures and avoids biased product promotion.
• Users can contact the Grievance Officer for any concerns: Email: [Grievance Officer Email] Phone: [Phone Number] • Email: [Grievance Officer Email] • Phone: [Phone Number] • Unresolved complaints can be escalated to SEBI SCORES, IRDAI IGMS, or other relevant regulatory authorities. • All grievances are recorded, monitored, and resolved in compliance with statutory timelines.
• Niyyam provides regular training to employees, agents, and partners on: FPC principles Regulatory compliance (SEBI, IRDAI, AMFI, PMLA, DPDP 2023) Ethical and transparent customer dealings • FPC principles • Regulatory compliance (SEBI, IRDAI, AMFI, PMLA, DPDP 2023) • Ethical and transparent customer dealings • Users are educated on risk disclosure, investment suitability, and their rights through platform materials.
• The Compliance Officer monitors adherence to the FPC and reports to senior management. • The FPC is reviewed periodically to incorporate: Regulatory updates Market best practices User feedback and complaints • Regulatory updates • Market best practices • User feedback and complaints
• Users have the right to receive clear information, lodge complaints, and request grievance resolution. • Users must provide accurate information, cooperate with KYC/AML procedures, and adhere to transaction terms.
For any queries regarding fair practices, ethical concerns, or complaints: Compliance Officer:Tech Margon Wealth Pvt. Ltd. (Niyyam)Email: support@niyyam.comPostal Address: 1,2 A1 Block, 4th Floor, Above Chef Bakers’ ITPL Main Road, Near Brookefield Hospital, Kundanhalli, Bangalore-560037, Karnataka
Grievance / Compliance Officer — Ashok Prasad
support@niyyam.comTech Margon Wealth Pvt. Ltd. (Niyyam)
1,2 A Block, 4th Floor, Above Chef Bakers, ITPL Main Road, Near Brookefield Hospital, Kundanhalli, Bangalore-560037, Karnataka