Fair Practices Code (FPC)

Niyyam — Fair Practices Code (FPC)

Effective Date: 4th March 2026Platform / Controller: Niyyam, operated by Tech Margon Wealth Pvt. Ltd., Bangalore, Karnataka, India.

Contact / Compliance Officer: Ashok Prasad

Email: support@niyyam.com

1. Purpose

The Fair Practices Code (FPC) aims to:

• Promote ethical practices, transparency, and trust on the Niyyam Platform

• Ensure fair treatment of users in all transactions and communications

• Align operations with regulatory requirements under SEBI, AMFI, IRDAI, PMLA, and DPDP 2023

2. Applicability

This FPC applies to:

• All users of Niyyam, including investors, policyholders, borrowers, and subscribers

• All employees, agents, and service providers of the Platform

• All financial products and services offered via the Platform

3. Key Principles

3.1 Transparency

• Provide clear, accurate, and timely information regarding:

• Mutual fund schemes, insurance policies, and loan products

• Platform fees, transaction charges, and commissions

• Risk factors and regulatory disclosures

• Disclose any material changes promptly via the Platform.

3.2 Honest & Ethical Dealings

• Ensure all communications, marketing, and advisory information is truthful and free from misrepresentation.

• Avoid misleading or coercive tactics in transactions or promotions.

3.3 Confidentiality & Data Protection

• Maintain user confidentiality as per Privacy Policy and DPDP Act 2023.

• Share personal data only with authorized parties for regulatory compliance or transactional purposes.

3.4 Fair Customer Service

• Address queries, complaints, and grievances promptly and effectively.

• Provide easy-to-access grievance redressal channels and escalate unresolved issues to statutory authorities.

3.5 Responsible Product Offering

• Provide general, non-personalized educational information and execution support to users, without assessing suitability or providing investment advice.

• Ensure users understand associated risks before completing transactions.

3.6 Prompt & Fair Redressal

• Refunds, cancellations, or transaction disputes are handled fairly, transparently, and within stipulated timelines.

• Maintain records of complaints, investigations, and resolutions for statutory retention periods.

3.7 Avoid Conflicts of Interest

• Employees and agents must disclose any personal interest in facilitated products.

• Platform ensures transparent commission disclosures and avoids biased product promotion.

4. Customer Grievance Redressal

• Users can contact the Grievance Officer for any concerns via Email: support@niyyam.com

• Unresolved complaints can be escalated to SEBI SCORES, IRDAI IGMS, or other relevant regulatory authorities.

• All grievances are recorded, monitored, and resolved in compliance with statutory timelines.

5. Training & Awareness

• Niyyam provides regular training to employees, agents, and partners on:

• FPC principles

• Regulatory compliance (SEBI, IRDAI, AMFI, PMLA, DPDP 2023)

• Ethical and transparent customer dealings

• Users are educated on risk disclosure, investment suitability, and their rights through platform materials.

6. Monitoring & Review

• The Compliance Officer monitors adherence to the FPC and reports to senior management.

• The FPC is reviewed periodically to incorporate:

• Regulatory updates

• Market best practices

• User feedback and complaints

7. User Rights & Responsibilities

• Users have the right to receive clear information, lodge complaints, and request grievance resolution.

• Users must provide accurate information, cooperate with KYC/AML procedures, and adhere to transaction terms.

8. Contact & Compliance Officer

For any queries regarding fair practices, ethical concerns, or complaints:

Compliance Officer: Tech Margon Wealth Pvt. Ltd. (Niyyam)

Email: support@niyyam.com

Postal Address: 1,2 A1 Block, 4th Floor, Above Chef Bakers’ ITPL Main Road, Near Brookefield Hospital, Kundanhalli, Bangalore-560037, Karnataka