Fair Practices Code (FPC)

Promote ethical practices, transparency, and trust on the Niyyam Platform

Ensure fair treatment of users in all transactions and communications

Align operations with regulatory requirements under SEBI, AMFI, IRDAI, PMLA, and DPDP 2023

All users of Niyyam, including investors, policyholders, borrowers, and subscribers

All employees, agents, and service providers of the Platform

All financial products and services offered via the Platform

Provide clear, accurate, and timely information regarding:

Mutual fund schemes, insurance policies, and loan products

Platform fees, transaction charges, and commissions

Risk factors and regulatory disclosures

Disclose any material changes promptly via the Platform.

Ensure all communications, marketing, and advisory information is truthful and free from misrepresentation.

Avoid misleading or coercive tactics in transactions or promotions.

Maintain user confidentiality as per Privacy Policy and DPDP Act 2023.

Share personal data only with authorized parties for regulatory compliance or transactional purposes.

Address queries, complaints, and grievances promptly and effectively.

Provide easy-to-access grievance redressal channels and escalate unresolved issues to statutory authorities.

Provide general, non-personalized educational information and execution support to users, without assessing suitability or providing investment advice.

Ensure users understand associated risks before completing transactions.

Refunds, cancellations, or transaction disputes are handled fairly, transparently, and within stipulated timelines.

Maintain records of complaints, investigations, and resolutions for statutory retention periods.

Employees and agents must disclose any personal interest in facilitated products.

Platform ensures transparent commission disclosures and avoids biased product promotion.

Users can contact the Grievance Officer for any concerns via Email: support@niyyam.com

Unresolved complaints can be escalated to SEBI SCORES, IRDAI IGMS, or other relevant regulatory authorities.

All grievances are recorded, monitored, and resolved in compliance with statutory timelines.

Niyyam provides regular training to employees, agents, and partners on:

FPC principles

Regulatory compliance (SEBI, IRDAI, AMFI, PMLA, DPDP 2023)

Ethical and transparent customer dealings

Users are educated on risk disclosure, investment suitability, and their rights through platform materials.

The Compliance Officer monitors adherence to the FPC and reports to senior management.

The FPC is reviewed periodically to incorporate:

Regulatory updates

Market best practices

User feedback and complaints

Users have the right to receive clear information, lodge complaints, and request grievance resolution.

Users must provide accurate information, cooperate with KYC/AML procedures, and adhere to transaction terms.

Grievance / Compliance Officer — Ashok Prasad

Tech Margon Wealth Pvt. Ltd. (Niyyam)
1,2 A1 Block, 4th Floor, Above Chef Bakers, ITPL Main Road, Near Brookefield Hospital, Kundanhalli, Bangalore-560037, Karnataka